Wearables Product Support Specialist - Weekend Shift

Garmin; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Garmin Benefits

Job summary

Garmin is seeking a full-time Product Support Specialist - Wearables in our Olathe, KS location. You will handle basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Weekend shift: Sat-Tues 7:00am - 6:00pm. The role emphasizes product knowledge, professional communication, and reliable attendance in a collaborative team environment.

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service expertise.
• Strong verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns regarding Garmin products via phone, email, chats and social formats.
• Display strong customer support skills and professional interactions with Garmin customers and coworkers.
• Become knowledgeable in the specifications, capabilities and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Complete tasks and/or projects of basic complexity within defined process accurately and timely.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Attendance reliability

Technical aptitude

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Wearables in our Olathe, KS location. You will handle basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Weekend shift: Sat-Tues 7:00am - 6:00pm. The role emphasizes product knowledge, professional communication, and reliable attendance in a collaborative team environment.