Product Support Specialist - Wearables

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Garmin Ltd. is hiring a Product Support Specialist - Wearables for our U.S. headquarters in the Greater Kansas City area. The role focuses on providing basic technical customer support for Garmin wearables, answering calls, emails, chats and web posts, with escalation and follow-up as needed.

The position requires strong customer service skills, technical aptitude, and clear written and spoken communication, along with a professional team-oriented attitude and reliable attendance.

Qualifications

• Demonstrated customer service expertise.
• Proficient verbal and written communication skills.
• Personal or professional technical aptitude and troubleshooting ability.

Responsibilities

• Provide basic technical customer support for Garmin wearables via phone, email, chat, and web posts.
• Escalate issues for resolution and document follow-up as needed.
• Answer inquiries in a timely manner and maintain professional interactions with customers and teammates.
• Become knowledgeable about Garmin wearables specifications and operations.
• Maintain accurate documentation of tasks and projects within defined processes.
• Adhere to a consistent schedule and work collaboratively with Garmin associates.

Skills

Customer service

Communication skills

Technical aptitude

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Wearablesat Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Shift: Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits