Wearables Product Support Specialist - 2nd Shift

Garmin Ltd.; Olathe (KS); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Garmin Ltd. in the United States headquarters is seeking a full-time Product Support Specialist - Wearables to help customers get back to their passion by providing basic technical support for Garmin consumer products via phone, email, chat and web posts.

This role also escalates issues for resolution and requires thorough documentation and follow-up. 2nd Shift: Mon-Fri 12:30pm - 9:00pm The position emphasizes professional interactions, product knowledge, and teamwork within Garmin's support

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service experience and communication skills.
• Technical aptitude and problem solving for Garmin products.
• Ability to navigate multiple screens and complete tasks with accuracy.
• Reliable attendance and teamwork are essential.

Responsibilities

• Handle basic customer inquiries via phone, email, chat, and social media for Garmin Wearables.
• Provide accurate product information and assist with troubleshooting.
• Escalate complex issues and ensure timely follow-up and resolution.
• Stay updated on Garmin policies, procedures, and product offerings.
• Document work clearly and maintain organized records.

Skills

Customer service

Communication skills

Troubleshooting

Time management

Team player

Education

High School Diploma or GED

Job description

Garmin Ltd. in the United States headquarters is seeking a full-time Product Support Specialist - Wearables to help customers get back to their passion by providing basic technical support for Garmin consumer products via phone, email, chat and web posts.

This role also escalates issues for resolution and requires thorough documentation and follow-up. 2nd Shift: Mon-Fri 12:30pm - 9:00pm The position emphasizes professional interactions, product knowledge, and teamwork within Garmin's support