Product Support Specialist - Spanish

Garmin International, Inc.; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Garmin is hiring a full-time Product Support Specialist - Spanish in Tucson, AZ to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chats and posts, escalate issues when needed, and document follow-ups to ensure customer satisfaction.

The bilingual focus requires fluency in Spanish with strong communication skills; you will work a standard Mon-Fri 8:00am-5:00pm schedule and collaborate with a team to resolve inquiries efficiently.

Qualifications

• High School Diploma or GED.
• Demonstrated interest in product knowledge and customer service.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Professionalism, teamwork and reliable attendance.
• Excellent time management and follow-up skills.
• Demonstrated ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via phone, email, chat, and social media.
• Display strong customer support and professional interactions with customers and colleagues.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policies, procedures, and product offerings.
• Complete tasks accurately and on time within defined processes.
• Document work thoroughly and promptly.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with Garmin associates to achieve goals and share information.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Attendance

Multi-screen

Technical aptitude

Troubleshooting

Education

High School Diploma

Tools

CRM basics

Job description

Overview

We are seeking a full-time Product Support Specialist - Spanish at Garmin's location in Tucson, AZ. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 8:00am-5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS:

Bilingual Specialist:

• Provide support to Garmin customers in the designated language – Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ’s

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits