Spanish-Speaking Product Support Specialist

Garmin; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Garmin is hiring a full-time Product Support Specialist - Spanish in Tucson, AZ to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chats and posts, escalate issues when needed, and document follow-ups to ensure customer satisfaction.

The bilingual focus requires fluency in Spanish with strong communication skills; you will work a standard Mon-Fri 8:00am-5:00pm schedule and collaborate with a team to resolve inquiries efficiently.

Qualifications

• High School Diploma or GED.
• Demonstrated interest in product knowledge and customer service.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.
• Professionalism, teamwork and reliable attendance.
• Excellent time management and follow-up skills.
• Demonstrated ability to navigate multiple screens.

Responsibilities

• Resolve basic customer concerns via phone, email, chat, and social media.
• Display strong customer support and professional interactions with customers and colleagues.
• Become knowledgeable in Garmin product specifications and operation.
• Stay current on policies, procedures, and product offerings.
• Complete tasks accurately and on time within defined processes.
• Document work thoroughly and promptly.
• Maintain a consistent and reliable schedule as identified by management.
• Collaborate with Garmin associates to achieve goals and share information.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Attendance

Multi-screen

Technical aptitude

Troubleshooting

Education

High School Diploma

Tools

CRM basics

Job description

Garmin is hiring a full-time Product Support Specialist - Spanish in Tucson, AZ to provide basic technical customer support for Garmin consumer products. You will handle calls, emails, chats and posts, escalate issues when needed, and document follow-ups to ensure customer satisfaction.

The bilingual focus requires fluency in Spanish with strong communication skills; you will work a standard Mon-Fri 8:00am-5:00pm schedule and collaborate with a team to resolve inquiries efficiently.