Product Support Specialist - Wearables (2nd Shift)

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Garmin Ltd. in the United States headquarters is seeking a full-time Product Support Specialist - Wearables to help customers get back to their passion by providing basic technical support for Garmin consumer products via phone, email, chat and web posts.

This role also escalates issues for resolution and requires thorough documentation and follow-up. 2nd Shift: Mon-Fri 12:30pm - 9:00pm The position emphasizes professional interactions, product knowledge, and teamwork within Garmin's support

Qualifications

• High School Diploma or GED required.
• Demonstrated customer service experience and communication skills.
• Technical aptitude and problem solving for Garmin products.
• Ability to navigate multiple screens and complete tasks with accuracy.
• Reliable attendance and teamwork are essential.

Responsibilities

• Handle basic customer inquiries via phone, email, chat, and social media for Garmin Wearables.
• Provide accurate product information and assist with troubleshooting.
• Escalate complex issues and ensure timely follow-up and resolution.
• Stay updated on Garmin policies, procedures, and product offerings.
• Document work clearly and maintain organized records.

Skills

Customer service

Communication skills

Troubleshooting

Time management

Team player

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

2nd Shift: Mon-Fri 12:30pm - 9:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits