Wearables Product Support Specialist – Evening Shift

Garmin; Olathe (KS); On-site; USD 40,000 - 54,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, answering phone calls, emails, chats, and web posts in a timely manner.

The role includes escalation, documentation, and follow-up when necessary. The position requires a High School Diploma or GED, demonstrated customer service skills, and strong verbal and written communication.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or support is preferred.
• Strong verbal and written communication skills are essential.
• Technical aptitude and ability to troubleshoot basic issues.

Responsibilities

• Answer customer inquiries via phone, email, chat, and web posts.
• Escalate issues to appropriate teams and ensure timely resolution.
• Document customer interactions accurately and promptly.
• Develop product knowledge on Garmin wearables and services.
• Maintain professional and courteous interactions with customers and colleagues.
• Adhere to defined processes and schedules, supporting team goals.

Skills

Customer service

Communication

Technical aptitude

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

CRM software

Job description

Garmin is seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products, answering phone calls, emails, chats, and web posts in a timely manner.

The role includes escalation, documentation, and follow-up when necessary. The position requires a High School Diploma or GED, demonstrated customer service skills, and strong verbal and written communication.