Product Support Specialist - Wearables

Garmin; Tucson (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Wearables in Tucson, AZ to assist customers with basic technical support for Garmin wearables. You will handle phone calls, emails, chats, and web posts, escalate issues when needed, document resolutions, and follow up as required.

The role emphasizes strong customer service, product knowledge, and collaborative work with Garmin associates to achieve goals while maintaining a professional demeanor.

Qualifications

• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone, email, chat, and social formats.
• Document work in an organized and timely manner and follow up on unresolved issues.
• Maintain professional interactions with customers and coworkers and stay current on policies and product offerings.
• Work a consistent schedule Mon–Fri 8:00am–5:00pm and collaborate with team members to meet goals.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Technical aptitude

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Wearables at Garmin's location in Tucson, AZ. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon - Fri 8:00am-5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats


• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers


• Become knowledgeable in the specifications, capabilities and operation of Garmin products


• Remain current on changes in policies, procedures, and product offerings


• Accurate and timely completion of tasks and/or projects of basic complexity within defined process


• Thoroughly document work in an organized and timely manner


• Work a consistent and reliable schedule as identified by management


• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED


• Demonstrated interest for the product segment and interest in developing product knowledge


• Demonstrated customer service expertise


• Proficient verbal, written and interpersonal communication skills


• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude and work well with others


• Excellent time management and follow-up skills


• Demonstrated reliable and predictable attendance


• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits