Wearables Product Support Specialist | Customer Care Pro

Garmin Ltd.; Olathe (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Garmin Ltd. is hiring a Product Support Specialist - Wearables for our U.S. headquarters in the Greater Kansas City area. The role focuses on providing basic technical customer support for Garmin wearables, answering calls, emails, chats and web posts, with escalation and follow-up as needed.

The position requires strong customer service skills, technical aptitude, and clear written and spoken communication, along with a professional team-oriented attitude and reliable attendance.

Qualifications

• Demonstrated customer service expertise.
• Proficient verbal and written communication skills.
• Personal or professional technical aptitude and troubleshooting ability.

Responsibilities

• Provide basic technical customer support for Garmin wearables via phone, email, chat, and web posts.
• Escalate issues for resolution and document follow-up as needed.
• Answer inquiries in a timely manner and maintain professional interactions with customers and teammates.
• Become knowledgeable about Garmin wearables specifications and operations.
• Maintain accurate documentation of tasks and projects within defined processes.
• Adhere to a consistent schedule and work collaboratively with Garmin associates.

Skills

Customer service

Communication skills

Technical aptitude

Education

High School Diploma or GED

Job description

Garmin Ltd. is hiring a Product Support Specialist - Wearables for our U.S. headquarters in the Greater Kansas City area. The role focuses on providing basic technical customer support for Garmin wearables, answering calls, emails, chats and web posts, with escalation and follow-up as needed.

The position requires strong customer service skills, technical aptitude, and clear written and spoken communication, along with a professional team-oriented attitude and reliable attendance.