Water Utility Customer Service Specialist

Search Results; San Dimas (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, & vision plans

Paid vacation & sick time

12 company-paid holidays per year

401(k) and profit sharing plan

Life, AD&D, LTD insurance

Job summary

Golden State Water Company is seeking a Customer Service Center Associate in California. The role focuses on managing customer inquiries, resolving account issues in the CIS, assisting with online self-service and payments, and supporting field operations with meter data and dispatch.

The ideal candidate brings strong communication skills, proficiency in Microsoft Office, and the ability to interpret regulations and billing details.

Qualifications

• High school diploma or equivalent.
• 2 years relevant work experience at GSWC or 5 years of customer service in a professional environment.
• Familiarity with utility or comparable service industry and CIS terminology.
• Proficient in Microsoft Office and basic PC applications (Windows, Word, Excel, Internet).
• Ability to read and interpret regulations, rate schedules and manuals.
• Ability to prioritize assignments with urgency and sensitivity.
• Effective written and verbal communication; bilingual could be required.

Responsibilities

• Responds professionally to customer inquiries and service requests across multiple channels.
• Creates and accesses customer records in CIS to resolve complaints and discrepancies.
• Assists customers with online self-service and payment portal access.
• Manages cloud meter reading data and supports MWM users and smart devices.
• Researches field service orders and monitors KPI in MWM system.
• Processes payments and prepares deposits; handles new applications and renewals.
• Coordinates dispatch of service/trouble calls to field staff and provides escalation as needed.
• Communicates complex regulations and billing information to customers.

Skills

MS Office

Written & verbal communication

Customer service mindset

Multitasking

Regulatory familiarity

Education

High school diploma or equivalent

Tools

CIS (Customer Information System)

MWM (Mobile Workforce Management)

Itron on Cloud

Job description

Golden State Water Company is seeking a Customer Service Center Associate in California. The role focuses on managing customer inquiries, resolving account issues in the CIS, assisting with online self-service and payments, and supporting field operations with meter data and dispatch.

The ideal candidate brings strong communication skills, proficiency in Microsoft Office, and the ability to interpret regulations and billing details.