Utility Customer Support Specialist

California Water Environment Association Inc; San Dimas (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid holidays

Health insurance contribution

Job summary

Golden State Water Company is seeking a Customer Service Center Associate in California to handle inquiries, manage records in CIS, assist customers with online portals, and coordinate field dispatches. The role emphasizes accurate payments, program applications, and regulatory-compliant communication.

Ideal candidates will have a high school diploma and 2+ years in customer service, with familiarity in utility operations and strong MS Office skills.

Qualifications

• High school diploma or equivalent.
• 2+ years customer service experience.
• Familiarity with utility or service industry.
• Proficient in Microsoft Office.
• Able to read and interpret regulations and rate schedules.
• Strong written and verbal communication.
• Bilingual skills may be required.

Responsibilities

• Respond to customer inquiries and service requests via multiple channels.
• Create and access CIS records, resolve complaints and discrepancies.
• Assist customers with online self-service and payment portal access.
• Manage on‑cloud meter reading route downloads/uploads; support Itron on Cloud.
• Analyze and edit meter read data; follow up as needed.
• Process customer payments and prepare cash deposits/reports.
• Process new customer applications/ renewals for programs (CAP, hydrant meters, etc.).
• Dispatch service/trouble calls to field personnel.
• Access field service orders; monitor KPI; navigate MWM system.
• Notify management of emergencies (outages, main breaks).
• Mentor new staff; assist with QA and escalation calls; perform audits.

Skills

Customer service

MS Office

Verbal & written communication

Bilingual

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

CIS (Customer Information System)

MWM system

Itron on Cloud

Job description

Golden State Water Company is seeking a Customer Service Center Associate in California to handle inquiries, manage records in CIS, assist customers with online portals, and coordinate field dispatches. The role emphasizes accurate payments, program applications, and regulatory-compliant communication.

Ideal candidates will have a high school diploma and 2+ years in customer service, with familiarity in utility operations and strong MS Office skills.