Water Utility Customer Care Specialist

American States Water Company; San Dimas (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical coverage

Paid holidays

401(k) with Profit Sharing

Life Insurance

Health Savings Account

Flexible spending

Job summary

Golden State Water Company in SAN DIMAS, CA is seeking a Customer Service Center Associate to deliver professional support across multiple channels, manage customer records in CIS, assist with online self-service and payments, and support field operations. The role requires a high school diploma or equivalent, two years of customer service experience (or five years in a professional setting), and proficiency with Microsoft Office.

Bilingual skills may be required.

Qualifications

• High school diploma or equivalent.
• Two (2) years relevant work experience at GSWC or five years of customer service experience in a professional environment.
• Familiarity with utility or comparable service industry, contact center systems and customer information system terminology.
• Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet.

Responsibilities

• Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas.
• Creates and accesses customer records, researches, and navigates efficiently through the CIS to resolve customer complaints and account discrepancies.
• Assists customers with online self-service and electronic payment portal system access, navigation, and resolving technical issues.
• Monitors meter reading route downloads/uploads and supports users of FCS Itron on Cloud software and smart devices.
• Analyses and edits meter read data and follows up accordingly.
• Processes customer payments accurately and prepares cashier reports and deposits.

Skills

Customer service

Communication skills

Analytical thinking

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Golden State Water Company in SAN DIMAS, CA is seeking a Customer Service Center Associate to deliver professional support across multiple channels, manage customer records in CIS, assist with online self-service and payments, and support field operations. The role requires a high school diploma or equivalent, two years of customer service experience (or five years in a professional setting), and proficiency with Microsoft Office.

Bilingual skills may be required.