Water Utility Customer Care Specialist

Golden State Water Company; San Dimas (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid holidays

Paid vacation

Job summary

Golden State Water Company, a leading California water utility, seeks a Customer Service Center Associate to handle inquiries, process applications, and support billing and payments from customers across its service area.

This role requires strong communication, proficiency with CIS and Microsoft Office, and the ability to multitask in a busy center. You will work with field teams, monitor KPI data, and assist customers with online tools and self-service options.

Qualifications

• Strong customer service experience and ability to communicate clearly.
• Proficiency with basic software and data entry.
• Familiarity with utility or service industry a plus.

Responsibilities

• Responds professionally to customer inquiries and service requests across multiple channels.
• Creates and accesses customer records in the CIS to resolve complaints and discrepancies.
• Assists customers with online self-service and payment portal access and issues.
• Monitors on-cloud meter reading routes and supports Itron on Cloud and smart devices.
• Processes payments and prepares cashier reports and deposits.
• Handles new customer applications and renewals for programs (CAP, hydrant meters, etc.).
• Dispatches service and trouble calls to field personnel and tracks KPI.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Bilingual

Education

High school diploma

Tools

CIS

MWM

MS Office

Job description

Golden State Water Company, a leading California water utility, seeks a Customer Service Center Associate to handle inquiries, process applications, and support billing and payments from customers across its service area.

This role requires strong communication, proficiency with CIS and Microsoft Office, and the ability to multitask in a busy center. You will work with field teams, monitor KPI data, and assist customers with online tools and self-service options.