Waste Solutions Customer Success Manager

Waste Pro USA

Kenner (LA)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Travel opportunities

Job summary

Waste Pro USA is seeking a Sales Customer Success Manager in Louisiana to drive revenue growth and client retention. This role focuses on proactive, in-person visits, consultative selling, and aligning Waste Pro services with client needs across solid waste and recyclables.

You will collaborate with regional and corporate teams to craft bids, proposals, and price structures, while forecasting revenue and maintaining strong customer relationships. Willingness to travel is required.

Qualifications

2–5 years selling, account management, or client success experience.
Experience in waste/recycling or B2B is preferred.
Strong consultative and solution-based selling skills.
Proficiency in negotiation, bids, contracts, forecasting, and reporting.
Excellent written and oral communication; highly organized.
Autonomous yet team-oriented with cross-functional collaboration.

Responsibilities

Develops maximum potential sales volume and profitability within a defined territory.
Partners with the Regional Sales Manager and Corporate Sales leadership to develop short- and long-term strategic market and sales plans.
Creates a collaborative customer experience within the region, calling on existing customers by a proactive schedule of in-person visits.
Ensures customer satisfaction through direct communication and solicitation of feedback.
Matches Waste Pro services to client business needs and delivers required support, initiating internal change actions to exceed customer needs.
Effectively manages and develops service/price change transactions.
Uses prompt and effective communication to relay customer needs to internal operations.
Meets or exceeds weekly existing customer visit activity goals.
Understands local competition and uses industry/company knowledge to prepare winning proposals that match customer requirements.
Works with corporate sales, marketing, and regional management to develop bid and RFP submission packages, ensuring proposals meet all specifications, including required pro-forma, pricing, and professional quality.
Interfaces with WP executives, managers, and associates to develop effective actions ensuring client success.
In partnership with Division Manager and Region Sales Manager, actively solves customer concerns and secures renewal contracts through negotiation, competitive pricing, and proactive adherence to the defined sales strategy.
Stays directly involved in complaint resolution and resolves issues as needed to support the customer and comply with local, state, and federal regulations.
Participates in community events and activities to promote WP's distinction (e.g., Chambers of Commerce, local civic associations, charitable organizations).
Keeps management apprised of sales activities that may impact division, region, or company; uses Salesforce to track next steps, complete transactions, and report results; forecasts monthly, quarterly, and annual revenue.
Partners with Corporate Sales, Marketing, and Regional Specialists to explore press coverage, collateral literature, advertising, and sponsorship opportunities.
Uses a standard Salesforce agreement tool to maintain status of sales activities.