Customer Success Manager, New Orleans , LA

Waste Pro, USA; Kenner (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Waste Pro is seeking a Customer Success Manager in the New Orleans area to grow and retain revenue by managing existing customers, conducting proactive site visits, and delivering tailored Waste Pro solutions. You will coordinate with regional leadership and internal partners to meet client expectations and extend service contracts.

The role emphasizes consultative selling, renewal management, and proactive issue resolution, with travel within the defined sales territory.

Qualifications

• Education in business, marketing or communications; relevant experience acceptable.
• 2–5 years of sales, account management or client success experience.
• Demonstrated consultative and solutions‑based selling skills.
• Ability to apply negotiation, pricing and contract management.

Responsibilities

• Develops maximum sales volume and profitability within a defined territory.
• Collaborates on short‑ and long‑term market and sales planning with leadership.
• Maintains proactive in‑person visits to existing customers to ensure satisfaction and growth.
• Matches Waste Pro services to client needs and facilitates renewals and changes as required.
• Forecasts revenue and uses Salesforce to track activity and results.

Skills

CRM experience

Negotiation

Sales forecasting

Account management

B2B sales

Education

AS/BA/BS in business, marketing, or communications

Tools

Salesforce

MS Office

Job description

Customer Success Manager (Waste Pro, New Orleans, Louisiana)

The Waste Pro Sales Customer Success Manager provides for the long‑term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. Through a defined territory plan, the manager completes both proactive and reactive site visits to handle business and service changes, resolve issues, and work within existing service agreements to extend the collection, processing, transportation and disposal of solid waste and recyclables. The manager uses consultative and strategic selling skills to understand economic and buying influences and works with their Division Manager, Region Sales Manager, and other internal partners to meet client expectations and ensure durable relationships with our customers.

Essential Job Functions

1. Develops maximum potential sales volume and profitability within a defined territory.
2. Participates in partnership with Regional Sales Manager and Corporate Sales leadership in developing short‑ and long‑term strategic market and sales planning.
3. Develops a collaborative customer experience within the regional geographical area, calling on existing customers by a proactive schedule of in‑person visits.
4. Ensures customer satisfaction through direct communication and solicitation of feedback.
5. Matches Waste Pro services to client business needs and delivers the required support, initiates internal change actions to meet and exceed those needs.
6. Effectively manages and develops service/price change transactions.
7. Uses prompt and effective communication to relay customer needs to internal operations.
8. Meets or exceeds weekly existing customer visit activity goals.
9. Understands the local competition and uses industry and company knowledge to prepare winning proposals that match customer requirements.
10. Accountable, in partnership with corporate sales, marketing, and regional management, for developing bid and RFP submittal packages and ensuring proposals meet all specification requirements, required pro‑forma, pricing and professional quality in appearance and content.
11. Interfaces with WP executives, managers, associates to develop effective actions to ensure client success.
12. In tandem with both Division Manager and Region Sales Manager, actively solves customer concerns and closes renewal contracts through negotiation, competitive pricing and proactive adherence to the defined sales strategy.
13. Stays directly involved in complaint resolution and resolves issues as needed in support of the customer and in compliance with local, state and federal regulations.
14. Actively participates in community events and activities where applicable to promote WP’s distinguishable difference (e.g., Chambers of Commerce, local civic associations, community cleanup events, etc.).
15. Keeps management apprised of individual and sales activities that may impact the Division, Region, and Company; uses Salesforce to track next steps, complete transactions and report both activities and sales results; accurately forecasts monthly, quarterly, and annual revenue performance.
16. Partners with Corporate Sales, Marketing and Regional Specialists around possibilities for press coverage, need for collateral literature, advertising and sponsorship recommendations.
17. Uses a standard format Salesforce agreements tool for maintaining status of sales activities.

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation‑sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Qualifications

• Education: Prefer AS, BA or BS degree in business, marketing or communications. Related work experience can be substituted for educational requirements.
• 2–5 years of sales, account management or client success experience within the managed services sector.
• Prefer waste and recycling experience or B2B commercial/industrial experience.
• Demonstrated ability to apply consultative and solutions‑based selling skills.
• Applied skills in negotiation, bid responses, contract management, forecasting and reporting.
• Experience in customer interaction, negotiation, presentation skills, account management, forecasting, pricing and sales closure.
• Superior written and oral communication skills combined with above‑average organization, interpersonal, listening and problem‑solving skills.
• Professional demeanor and ability to function with the utmost honesty and integrity.
• Must demonstrate a basic understanding of the applied use of sales automation technology (CRM) used in support of the sales process.
• Proficiency in using an array of software packages, including MS Outlook, Word, PowerPoint and Excel.
• Knowledge of the waste industry, competitors and relevant external forces that influence the client’s buying decision.
• Well versed in problem solving, market research, financial/profitability analysis, pricing and client relationship management.
• Organized and intellectually able to eliminate sales obstacles through creative and adaptive approaches.
• High degree of autonomy, yet team oriented with the ability to work cross‑functionally within a dynamic environment.
• Must be prepared for extensive travel within a defined sales area.

Special Considerations / Physical Work Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day.
• Properly licensed with the ability to drive a motor vehicle extensively within a defined sales area/territory.

Work Environment

Normal setting for this job is office setting or outside sales.