Community Warranty Manager II

Taylor Morrison; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Taylor Morrison in Indianapolis, IN is seeking a Community Warranty Manager II to provide excellent service to homeowners under the warranty program. You will support the Customer Service department to ensure timely, neat, courteous warranty work performed in accordance with program standards.

The role requires data entry into BuildPro, coordinating subcontractors, assessing service requests, and maintaining thorough documentation. Travel locally may be required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in customer service; residential construction experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Be proficient in data entry into the BuildPro Warranty System.
• Coordinate and schedule subcontractors for warranty repairs.
• Assess service requests and verify validity during homeowner visits.
• Input and disseminate warranty tickets and home reviews into BuildPro.
• Manage escalated customer calls to ensure closure.
• Provide weekly tracking of outstanding warranty work orders.
• Administer the 10-year Structural Warranty Program.

Skills

Customer service

Data entry

Communication skills

Time management

Detail oriented

Multitasking

Local travel

Education

High School Diploma

Tools

BuildPro Warranty System

Job description

Job Description Summary

As a Community Warranty Manager II working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details

What You’ll Do

• Be proficient in data entry into the BuildPro Warranty System
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Be Proficient in an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home
• Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
• Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
• Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
• Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
• Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately
• Order, update and distribute construction related forms
• Prepare and submit building permits
• Perform other duties as assigned

Sound Like You?

You might be just who we’re looking for if you have…

• High School Graduate and have a minimum of 2 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction preferred
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to travel locally to meet with homeowners

FLSA Status: Non-Exempt

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
• Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
• Ability to move from task to task without loss of efficiency or productivity
• Ability to utilize time management skills, to organize and prioritize tasks
• Ability to adhere to established procedures and protocols
• Ability to perform in situations requiring speed, deadlines, or productivity quotas
• Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
• Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.