Warranty Service Manager — 401k, ESOP, Growth

David Weekley Homes; Tampa (FL); Presencial; USD 55.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401k and discretionary match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount

College Scholarship Program

Community Outreach

And more!

Descripción de la vacante

David Weekley Homes is seeking a Warranty Service Manager in Tampa, FL, to oversee the post-construction warranty process and ensure homeowner satisfaction. You will inspect issues, coordinate repairs, and maintain documentation while upholding company standards and warranty guidelines.

Responsibilities include engaging with homeowners, responding to concerns, scheduling repairs with contractors, and tracking outcomes to achieve high homeowner satisfaction.

Formación

• Experience in home warranties or service management.
• Excellent communication and customer service skills.
• Ability to handle conflicts calmly and professionally.
• Strong organizational and scheduling abilities.
• Must have reliable transportation.

Responsabilidades

• Engage with homeowners to deliver exceptional experiences.
• Respond to warranty concerns quickly and professionally.
• Inspect issues during home visits to determine eligibility.
• Coordinate repairs with homeowners and subcontractors.
• Maintain warranty records and follow up to ensure completion.
• Hold contractors accountable and educate customers on warranty limits.
• Manage a budget and drive homeowner satisfaction.

Conocimientos

Communication

Warranty exp

Customer service

Conflict resolution

Time management

Teamwork

Descripción del empleo

David Weekley Homes is seeking a Warranty Service Manager in Tampa, FL, to oversee the post-construction warranty process and ensure homeowner satisfaction. You will inspect issues, coordinate repairs, and maintain documentation while upholding company standards and warranty guidelines.

Responsibilities include engaging with homeowners, responding to concerns, scheduling repairs with contractors, and tracking outcomes to achieve high homeowner satisfaction.