On-Site Warranty & Aftersales Lead

SimplyDwell Homes; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

A new home builder is seeking a full-time Warranty Manager in Tampa, FL. The role involves overseeing warranty services, ensuring customer satisfaction and timely issue resolution. Responsibilities include managing aftersales care, coordinating repairs, and conducting maintenance training for homeowners. Ideal candidates will have strong customer service skills, experience in warranty processes, and the ability to foster positive relationships. A high school diploma and relevant certifications are required.

Qualifications

• Proficient in addressing homeowner inquiries and concerns.
• Experience in managing warranty and aftersales processes.
• Ability to conduct training sessions on home maintenance.

Responsibilities

• Oversee warranty services and ensure customer satisfaction.
• Manage aftersales care and address customer queries.
• Coordinate warranty repairs and conduct homeowner training.

Skills

Customer Service

Communication

Problem-solving

Interpersonal skills

Scheduling

Education

High school diploma or equivalent

Certifications in customer service or construction management

Job description

A new home builder is seeking a full-time Warranty Manager in Tampa, FL. The role involves overseeing warranty services, ensuring customer satisfaction and timely issue resolution. Responsibilities include managing aftersales care, coordinating repairs, and conducting maintenance training for homeowners. Ideal candidates will have strong customer service skills, experience in warranty processes, and the ability to foster positive relationships. A high school diploma and relevant certifications are required.