Warranty Service Manager: Elevate Homeowner Experience

David Weekley Homes; Phoenix (AZ); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

David Weekley Homes in Phoenix is seeking a Warranty Service Manager to oversee post-construction warranty activities and ensure exceptional homeowner satisfaction. You will manage visits, eligibility determinations, and repairs in line with warranty guidelines, while maintaining detailed records and budgets.

The role requires strong communication, time management, and relationship-building skills, with a focus on prompt problem-solving and professional conduct with homeowners and subcontractors.

Formación

• Excellent verbal communication and interpersonal skills.
• Resilience under pressure; handle confrontations professionally.
• Self-starter with strong time management, scheduling and follow-up.
• Experience in home-building industry or home repair is helpful but not required.

Responsabilidades

• Engage with homeowners to deliver exceptional experiences and build lasting relationships.
• Respond quickly and professionally to warranty concerns.
• Inspect homes to determine warranty eligibility during visits.
• Coordinate and schedule warrantable repairs with contractors and homeowners.
• Maintain records of issues and resolutions in the warranty system.

Conocimientos

Positive attitude

Verbal communication

Interpersonal skills

Time management

Follow-up skills

Contractor accountability

Descripción del empleo

David Weekley Homes in Phoenix is seeking a Warranty Service Manager to oversee post-construction warranty activities and ensure exceptional homeowner satisfaction. You will manage visits, eligibility determinations, and repairs in line with warranty guidelines, while maintaining detailed records and budgets.

The role requires strong communication, time management, and relationship-building skills, with a focus on prompt problem-solving and professional conduct with homeowners and subcontractors.