Warranty Service Manager - Future Opportunities

David Weekley Homes; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance - Medical, Dental and Vision

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount for Team Member and Family

College Scholarship Program

Community Outreach

Job summary

A leading home building company is seeking a Warranty Service Manager to join their Portland team. This role involves resolving warranty calls, coordinating repairs, and ensuring customer satisfaction. The ideal candidate should have good interpersonal skills and experience in customer service, and be comfortable working in a fast-paced, independent role. A strong ability to communicate and manage time effectively is essential, along with a positive attitude. The position offers a comprehensive benefits package including health insurance and a 401k plan.

Qualifications

• Must be able to work independently and in fast-paced environments.
• Previous experience in home building or home repair is helpful.
• Must demonstrate exceptional communication skills.
• Strong time management and scheduling abilities are necessary.

Responsibilities

• Coordinate and schedule repairs with contractors and customers.
• Inspect and ensure completion of all repairs.
• Hold subcontractors accountable for results.
• Instruct customers on home maintenance.
• Perform minor repairs as needed.
• Handle multiple tasks within designated timeframes.
• Maintain high levels of customer satisfaction.
• Remain professional in confrontational situations.
• Demonstrate strong listening and communication skills.
• Follow up and follow through to deliver outstanding service.
• Maintain excellent time management and organizational skills.

Skills

Good social/interpersonal skills

Time management

Organizational skills

Customer service experience

Ability to handle confrontations

Listening skills

Communication skills

Job description

Warranty Service Manager - Future Opportunities

Full-time

Job Category: Warranty

City: Portland

David Weekley Homesis seeking a Warranty Service Managerto join our Portland team.This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers (WSM's)resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in multiple communities to which they are assigned throughout the greater Portland metro areaand work primarily from their vehicle and in or around customers' homes.

Job Responsibilities

• Coordinate and schedule all repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold subcontractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
• Perform minor repairs as needed
• Handle multiple tasks, as well as projects, within designated timeframes
• The ability to say "no" and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction
• A positive attitude and good social/interpersonal skills are essential
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Previous experience in the home building industry and/orsome home repair experience is helpful
• Previous experience in a customer service environment
• Demonstrate exceptional listening and communications skills
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational and scheduling skills

What We Offer

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• And more!

David Weekley Homes is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.