Warranty Service Manager, Home Builder

Weekley Homes L.P.; Portland, Northern (OR, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

David Weekley Homes in Portland is seeking a proactive Warranty Service Manager to join our team. This role inspects homes, determines warranty eligibility, and coordinates with customers, builders and subcontractors in a fast-paced market while delivering high levels of customer satisfaction.

The Warranty Service Manager travels across communities, typically working from a vehicle and visiting homes. You will manage repairs, communicate clearly, and balance timelines, quality, and budget while

Qualifications

• A positive attitude and good social/interpersonal skills are essential.
• Must be able to deal with and remain calm in confrontational situations and deal with negativity.
• Previous experience in the home building industry and/or some home repair experience is helpful.
• Previous experience in a customer service environment.
• Demonstrate exceptional listening and communications skills.
• Follow up and follow through consistently to deliver outstanding service.
• Have excellent time management, organizational and scheduling skills.

Responsibilities

• Coordinate and schedule all repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold subcontractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
• Manage your budget
• Performminor repairs as needed
• Handle multiple tasks, as well as projects, within designated timeframes
• The ability to say "no" and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Organizational skills

Confrontation handling

Problem solving

Job description

David Weekley Homes in Portland is seeking a proactive Warranty Service Manager to join our team. This role inspects homes, determines warranty eligibility, and coordinates with customers, builders and subcontractors in a fast-paced market while delivering high levels of customer satisfaction.

The Warranty Service Manager travels across communities, typically working from a vehicle and visiting homes. You will manage repairs, communicate clearly, and balance timelines, quality, and budget while