Warranty Service Lead — Fast-Paced Homebuilder

David Weekley Homes; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance - Medical, Dental and

401k and discretionary match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount for Team Member and

College Scholarship Program

Community Outreach

Job summary

David Weekley Homes in Orlando is seeking a dynamic Warranty Service Manager to join our team. This field-based role partners with homeowners, builders and trade partners to inspect homes, determine warranty eligibility and resolve issues swiftly across multiple communities.

You will coordinate repairs, oversee contractor performance, educate customers on maintenance, and ensure high customer satisfaction. A reliable vehicle and strong communication are essential; the position offers competitive

Qualifications

• Experience in customer service environments is required.
• Strong listening and communication skills are essential.
• Good time management, organization and scheduling abilities are required.

Responsibilities

• Coordinate and schedule all other repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold contractors accountable for results
• Instruct customers on home maintenance and what items are not warrantable
• Performing minor repairs
• Handle multiple tasks and projects within deadlines
• Maintain professionalism in confrontational situations
• Achieve high levels of customer satisfaction

Skills

Customer service

Listening skills

Communication skills

Time management

Scheduling

Job description

David Weekley Homes in Orlando is seeking a dynamic Warranty Service Manager to join our team. This field-based role partners with homeowners, builders and trade partners to inspect homes, determine warranty eligibility and resolve issues swiftly across multiple communities.

You will coordinate repairs, oversee contractor performance, educate customers on maintenance, and ensure high customer satisfaction. A reliable vehicle and strong communication are essential; the position offers competitive