Warranty Service Manager - Manatee County

David Weekley Homes; Tampa (FL); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401k and discretionary match

Employee Stock Ownership Plan

Profit Sharing

New Home Discount

College Scholarship Program

Community Outreach

And more!

Job summary

David Weekley Homes is seeking a Warranty Service Manager in Tampa, FL, to oversee the post-construction warranty process and ensure homeowner satisfaction. You will inspect issues, coordinate repairs, and maintain documentation while upholding company standards and warranty guidelines.

Responsibilities include engaging with homeowners, responding to concerns, scheduling repairs with contractors, and tracking outcomes to achieve high homeowner satisfaction.

Qualifications

• Experience in home warranties or service management.
• Excellent communication and customer service skills.
• Ability to handle conflicts calmly and professionally.
• Strong organizational and scheduling abilities.
• Must have reliable transportation.

Responsibilities

• Engage with homeowners to deliver exceptional experiences.
• Respond to warranty concerns quickly and professionally.
• Inspect issues during home visits to determine eligibility.
• Coordinate repairs with homeowners and subcontractors.
• Maintain warranty records and follow up to ensure completion.
• Hold contractors accountable and educate customers on warranty limits.
• Manage a budget and drive homeowner satisfaction.

Skills

Communication

Warranty exp

Customer service

Conflict resolution

Time management

Teamwork

Job description

Warranty Service Manager - Manatee County

• Full-time
• State: Florida
• Job Category: Warranty
• City: Tampa

David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines.

What You'll Do:

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and sub-contractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• The ability to say "no" and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow-up, inspect, and ensure completion of all repairs
• Maintain daily recordings and documentation of issues and resolutions in the warranty database for management reviews
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

• Strong Communication Skills
• Previous Warranty experience is preferred
• Ability to solve problems, alleviate conflicts, and de-escalate intense situations tactfully
• Must be able to deal with and remain calm in confrontational situations
• The ability to say "no" and overcome objections in a professional manner
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational, and scheduling skills
• Successfully multitask and prioritize
• Ability to work individually and as a team member

Must have reliable transportation.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• And more!

David Weekley Homes is an Equal Opportunity Employer , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.