Warranty Coordinator

SimplyDwell Homes; Tampa (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

A new home builder is seeking a full-time Warranty Manager in Tampa, FL. The role involves overseeing warranty services, ensuring customer satisfaction and timely issue resolution. Responsibilities include managing aftersales care, coordinating repairs, and conducting maintenance training for homeowners. Ideal candidates will have strong customer service skills, experience in warranty processes, and the ability to foster positive relationships. A high school diploma and relevant certifications are required.

Qualifications

• Proficient in addressing homeowner inquiries and concerns.
• Experience in managing warranty and aftersales processes.
• Ability to conduct training sessions on home maintenance.

Responsibilities

• Oversee warranty services and ensure customer satisfaction.
• Manage aftersales care and address customer queries.
• Coordinate warranty repairs and conduct homeowner training.

Skills

Customer Service

Communication

Problem-solving

Interpersonal skills

Scheduling

Education

High school diploma or equivalent

Certifications in customer service or construction management

Job description

SimplyDwell Homes is a new home builder dedicated to delivering exceptional living experiences. We prioritize our buyers by providing high-quality homes designed to meet their needs and exceed expectations. Our mission extends beyond homebuilding; we aim to foster thriving communities and ensure a seamless journey for every homeowner. We take pride in our craftsmanship and strive to create homes that stand the test of time.

Role Description

This is a full-time, on-site role for a Warranty Manager located in Tampa, FL. The Warranty Manager will oversee warranty services, ensuring customer satisfaction and timely resolution of issues. Responsibilities include managing aftersales care, addressing customer queries, coordinating warranty repairs, and conducting customer training on home maintenance. The role requires ensuring that homes meet quality standards and representing the company in maintaining positive customer relationships.

Qualifications

• Proficient in Customer Service and Customer Satisfaction to effectively address homeowner inquiries and concerns
• Experience in managing Warranty and Aftersales processes to handle repairs and resolve issues promptly
• Ability to conduct Training sessions for homeowners on proper home maintenance and care
• Strong communication, problem-solving, and interpersonal skills
• Proficiency in managing a schedule and coordinating with contractors or technicians
• Familiarity with construction or homebuilding processes is a plus
• Previous experience in a similar role is highly beneficial
• High school diploma or equivalent; additional certifications or training in customer service or construction management are advantageous