Warranty & Service Coordination Specialist

Interior-Specialists,-Inc; Colorado Springs (CO); Vor Ort; USD 29.000 - 32.000; Vollzeit

Zusammenfassung

Interior-Specialists, Inc. in Colorado Springs is seeking a Customer Service Coordinator to be the central point of contact for service and warranty requests, coordinating with builders, customers, and internal teams from intake through completion.

Responsibilities include creating work orders, scheduling, material coordination, claims processing, billing support, and proactive communication to drive continuous improvement across service, production, and field operations.

Qualifikationen

• High school diploma or GED is required with 1 year of related experience and/or training.
• Bilingual (English/Spanish) communication skills preferred.
• Proficiency in SAP and Microsoft Office Suite (Excel, Outlook, Word).

Aufgaben

• Receive and review new customer service requests from multiple sources.
• Schedule appointments with builders and confirm work within 24 hours.
• Create work orders and coordinate with Production/Design Center to order parts.
• Assist with claims processing, billing support, and cost tracking.
• Communicate recurring issues to drive cross-functional improvements.

Kenntnisse

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Bilingual English/Spanish

Ausbildung

High school diploma or GED

Tools

SAP

Microsoft Office

Excel

Outlook

Word

Jobbeschreibung

Interior-Specialists, Inc. in Colorado Springs is seeking a Customer Service Coordinator to be the central point of contact for service and warranty requests, coordinating with builders, customers, and internal teams from intake through completion.

Responsibilities include creating work orders, scheduling, material coordination, claims processing, billing support, and proactive communication to drive continuous improvement across service, production, and field operations.