Service & Warranty Coordinator

Interior Logic Group, Inc.; Daytona Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Interior Logic Group, Inc. is seeking a Customer Service Coordinator to act as a central point of contact for customer service and warranty-related requests.

You will assess issues, schedule and track work orders, coordinate materials, and support billing and claims processes to ensure timely, professional resolution. In this role you will collaborate with builders, customers, and internal teams, maintaining accurate documentation and cost tracking while driving continuous improvement across

Qualifications

• High school diploma or GED with 1 year of related experience
• Bilingual English/Spanish preferred
• Experience in customer service or coordination is a plus

Responsibilities

• Receive and review customer service requests from multiple sources to determine issue type and location.
• Schedule appointments with builders and confirm work within 24 hours when possible.
• Coordinate with production and field teams for parts and labor scheduling.
• Prepare quotes and invoices for builder purchase orders.
• Track and close service requests with accurate documentation and cost tracking.

Skills

Written communication

Verbal communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

SAP

MS Excel

Outlook

MS Word

Job description

Interior Logic Group, Inc. is seeking a Customer Service Coordinator to act as a central point of contact for customer service and warranty-related requests.

You will assess issues, schedule and track work orders, coordinate materials, and support billing and claims processes to ensure timely, professional resolution. In this role you will collaborate with builders, customers, and internal teams, maintaining accurate documentation and cost tracking while driving continuous improvement across