Warranty & Client Relations Coordinator

Prohome-LLC; Wichita (KS); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Supportive team environment

Ongoing training and development

Clear career path

Job summary

ProHome in Wichita, KS is seeking a Client Relationship Coordinator to deliver an excellent customer experience and support service partners across warranty workflows. This full-time role emphasizes organization, responsiveness, and professional communication with homeowners, builders, developers, and subcontractors.

The CRC will manage warranty claims from intake to closure, coordinating across teams, and maintaining strong customer service in a fast-paced environment.

Qualifications

• Minimum of two years in warranty administration, property management, service coordination, or related fields.
• High school diploma or equivalent.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with CRM systems and Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Serve as the primary point of contact for homeowners, builders, developers, and subcontractors.
• Deliver a responsive, professional, and customer-focused experience.
• Handle customer concerns and escalated situations with professionalism and empathy.
• Manage warranty claims from intake through closure.
• Facilitate communication between homeowners, builders, and trade partners.

Skills

Organization

Time management

Communication

CRM proficiency

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

ProHome in Wichita, KS is seeking a Client Relationship Coordinator to deliver an excellent customer experience and support service partners across warranty workflows. This full-time role emphasizes organization, responsiveness, and professional communication with homeowners, builders, developers, and subcontractors.

The CRC will manage warranty claims from intake to closure, coordinating across teams, and maintaining strong customer service in a fast-paced environment.