Home Service & Warranty Coordinator

Interior Logic Group, Inc.; Aurora (CO); Vor Ort; USD 29.000 - 32.000; Vollzeit

Zusammenfassung

Interior Logic Group, Inc. in Colorado is seeking a Customer Service Coordinator to act as the central contact for service and warranty requests, guiding issues from intake to completion with builders, customers, and internal teams.

You will create and track work orders, schedule appointments, verify parts availability, process quotes and invoices, and coordinate with production, design, and field operations to resolve issues promptly while maintaining cost accuracy and customer satisfaction.

Qualifikationen

• High school diploma or GED with 1 year of related experience or training.
• Bilingual English/Spanish preferred.

Aufgaben

• Receive and review new customer service requests to determine cause, type, COE, and address.
• Schedule appointments with builders within 24 hours; same-day for urgent items.
• Verify material availability and estimated repair timelines.
• Resolve customer complaints promptly and confirm final satisfaction.
• Create and track work orders for accurate reporting and cost allocation.
• Coordinate with Labor Dispatch to resolve scheduling issues.
• Access builder portals for service information and updates.
• Prepare quotes and invoices within 24 hours of request.
• Submit and track material claim requests with vendors.
• Oversee claims and billing, including pricing and cost analysis.
• Process backcharge requests and related documentation.
• Manage daily management reports to close jobs and bill costs.
• Communicate recurring service issues with departments to prevent repeats.
• Collaborate with Production, Sales, Design Center, Warehouse, and Field Operations.

Kenntnisse

Communication

Organization

Multitasking

Problem solving

Attention to detail

Bilingual English/Spanish

Ausbildung

High school diploma or GED

Tools

SAP

Microsoft Office

Jobbeschreibung

Interior Logic Group, Inc. in Colorado is seeking a Customer Service Coordinator to act as the central contact for service and warranty requests, guiding issues from intake to completion with builders, customers, and internal teams.

You will create and track work orders, schedule appointments, verify parts availability, process quotes and invoices, and coordinate with production, design, and field operations to resolve issues promptly while maintaining cost accuracy and customer satisfaction.