Warranty & Quality Lead - Home Construction

Meritage Homes; Greenville (SC); Presencial; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

Meritage Homes is seeking a Customer Care Associate to supervise warranty-work at multiple sites and ensure quality standards are met on repairs. The role involves coordinating inspections, managing claims, and guiding homeowners through the construction process within our communities.

The ideal candidate has a high school diploma, 1+ year in construction with supervision, and strong computer skills. A valid driver's license and reliable vehicle are required for site visits.

Formación

• High school diploma or equivalent required.
• Course work or degree in Construction management preferred.
• At least 1 year of construction experience with some supervisory or project oversight preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and ROC.
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Must have valid driver's license and access to personal vehicle.

Responsabilidades

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes and Meritage Home standards of quality are met; resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist with the inspection process; conduct walk-through inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with departments, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow including updating reports and tracking customer sign-offs.
• Manage warranty reports to assure prompt-professional service to homeowners.
• Interpret warranty claims versus Meritage warranty manual with customers.

Conocimientos

Blueprint reading

Supervisory experience

Construction knowledge

Customer interaction

Driver's license

Educación

High school diploma

Construction management coursework/degree

Herramientas

Microsoft Word

Microsoft Excel

Hyphen

Descripción del empleo

Meritage Homes is seeking a Customer Care Associate to supervise warranty-work at multiple sites and ensure quality standards are met on repairs. The role involves coordinating inspections, managing claims, and guiding homeowners through the construction process within our communities.

The ideal candidate has a high school diploma, 1+ year in construction with supervision, and strong computer skills. A valid driver's license and reliable vehicle are required for site visits.