Customer Care Associate

Meritage Homes; Denver (CO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits

Flexibility in work-life integration

Team-oriented environment

Growth opportunities

Job summary

Meritage Homes is seeking a New Home Warranty Associate to supervise warranty-service work across multiple home sites in its communities. You will ensure building codes and Meritage standards are met and address quality issues promptly.

You will participate in the AVID-Customer Satisfaction process, assist with inspections, manage warranty claims and paperwork, and interact with homeowners, subcontractors, and city inspectors to deliver prompt, professional service.

Qualifications

• High school diploma or equivalent required; construction management coursework preferred.
• At least 1 year of construction experience with supervisory or project oversight experience preferred.
• Advanced training in one or more trades within the residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and the ROC.
• Must be able to read blueprints to maintain quality control and inspect construction aspects.

Responsibilities

• Supervise warranty-service work of laborers and sub-contractors at multiple home sites.
• Ensure building codes and Meritage standards are met and resolve quality issues.
• Participate in the AVID-Customer Satisfaction process in assigned communities.
• Assist with inspections and conduct walk-through inspections with homeowners.
• Manage customer expectations during construction through homeowner orientation.
• Interact daily with departments, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims and paperwork flow, updating reports and sign-offs.
• Maintain warranty reports to assure prompt, professional service to homeowners.
• Interpret warranty claims vs. Meritage warranty manual.

Skills

Supervisory experience

Blueprint reading

Quality control

Communication

Time management

Education

High school diploma

Construction management coursework/degree preferred

Tools

Microsoft Word

Excel

Hyphen

Job description

Responsibilities

Meritage Homes is looking for a New Home Warranty Associate who will:

• Supervise warranty-service work of laborers and sub‑contractors at several home sites within a community.
• On warranty repairs, ensure all building codes and Meritage Home standards of quality are met and resolve quality control issues as they arise.
• Participate in the 10‑step AVID‑Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process and conduct walk‑through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of the company, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow, including updating reports and tracking customer sign‑offs, etc.
• Manage warranty reports to assure prompt‑professional service to our homeowners.
• Interact with customers and interpret warranty claims versus the Meritage warranty manual.

Qualifications

• High school diploma or equivalent required; coursework or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within the residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and the Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction, including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel; knowledge of Hyphen a plus is a plus.
• Ability to operate an automobile, possess a valid state driver’s license, and have personal vehicle liability insurance coverage to meet the standard set by Meritage Homes.

Benefits

• A work environment that encourages creativity and innovative ideas from every level.
• An organization that lives by its core values everyday.
• Team atmosphere where every individual is considered a vital asset.
• State‑of‑the‑art technology to provide an optimal working environment.
• A competitive pay structure.
• Strong benefits.
• Flexibility in work‑life integration.
• Team‑oriented environment where all individuals play an integral role in the company.
• Opportunity to further your career in a growing national organization.
• Maintain a competitive drive to be the best.