Customer Care Associate

Meritage Homes; Greenville (SC); On-site; USD 48,000 - 64,000; Full time

Job summary

Meritage Homes is seeking a Customer Care Associate to supervise warranty-work at multiple sites and ensure quality standards are met on repairs. The role involves coordinating inspections, managing claims, and guiding homeowners through the construction process within our communities.

The ideal candidate has a high school diploma, 1+ year in construction with supervision, and strong computer skills. A valid driver's license and reliable vehicle are required for site visits.

Qualifications

• High school diploma or equivalent required.
• Course work or degree in Construction management preferred.
• At least 1 year of construction experience with some supervisory or project oversight preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and ROC.
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Must have valid driver's license and access to personal vehicle.

Responsibilities

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes and Meritage Home standards of quality are met; resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist with the inspection process; conduct walk-through inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with departments, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow including updating reports and tracking customer sign-offs.
• Manage warranty reports to assure prompt-professional service to homeowners.
• Interpret warranty claims versus Meritage warranty manual with customers.

Skills

Blueprint reading

Supervisory experience

Construction knowledge

Customer interaction

Driver's license

Education

High school diploma

Construction management coursework/degree

Tools

Microsoft Word

Microsoft Excel

Hyphen

Job description

Responsibilities

Meritage Homes is looking for a Customer Care Associate who will:

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors.
• Manage assigned warranty claims in organized and methodical manner.
• Manage paperwork flow to include updating reports, tracking customer sign offs, etc.
• Manage warranty reports to assure prompt-professional service to our homeowners.
• Interact with customers and interpret warranty claims vs. Meritage warranty manual

#LI-NT1

Qualifications

• A high school diploma or equivalent is required. Course work or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best