Warranty & Quality Analyst - Field Performance

Gonzalez Contract Services; Troy (MI); Vor Ort; USD 24.000 - 29.000; Vollzeit

Zusammenfassung

CORE in Troy, MI is seeking a Quality Analyst to support warranty and field performance management. The role focuses on monitoring warranty issues, data-driven analysis, and coordinating corrective actions across Engineering, Manufacturing, and Quality teams.

Responsibilities include end-to-end warranty processes, audits, and driving continuous improvement initiatives; strong communication and problem-solving skills are essential for success in this on-site role.

Qualifikationen

• 5+ years’ manufacturing experience.
• 3+ years in Quality/Warranty (preferred).
• Experience with warranty returns and field failure analysis.
• Hands‑on skills in teardown, inspection, and testing (injectors preferred).
• Ability to analyze returned parts and document findings.
• Familiar with Quality Core Tools and ISO 9001.
• Proficient in MS Office, SAP, and quality systems.
• Strong communication, teamwork, and ownership mindset.
• Reliable, detail‑oriented, and able to manage multiple priorities.

Aufgaben

• Manage and monitor product field performance and warranty-related issues.
• Evaluate warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review updated warranty agreements and address unacceptable terms.
• Coordinate warranty activities for products by third‑party processors.
• Maintain warranty data, documentation, and reporting for internal and customer needs.
• Log new warranty claims and manage end-to-end return process.
• Run validation or diagnostic tests on returned components with Quality Technicians.
• Coordinate Layered Process Audits (LPA) and lead the LPA Core Team.

Kenntnisse

Quality knowledge

Communication

Teamwork

Ownership mindset

Problem solving

Tools

MS Office

SAP

Quality systems

Jobbeschreibung

CORE in Troy, MI is seeking a Quality Analyst to support warranty and field performance management. The role focuses on monitoring warranty issues, data-driven analysis, and coordinating corrective actions across Engineering, Manufacturing, and Quality teams.

Responsibilities include end-to-end warranty processes, audits, and driving continuous improvement initiatives; strong communication and problem-solving skills are essential for success in this on-site role.