Quality Analyst

Gonzalez Contract Services; Troy (MI); On-site; USD 24,000 - 29,000; Full time

Job summary

CORE in Troy, MI is seeking a Quality Analyst to support warranty and field performance management. The role focuses on monitoring warranty issues, data-driven analysis, and coordinating corrective actions across Engineering, Manufacturing, and Quality teams.

Responsibilities include end-to-end warranty processes, audits, and driving continuous improvement initiatives; strong communication and problem-solving skills are essential for success in this on-site role.

Qualifications

• 5+ years’ manufacturing experience.
• 3+ years in Quality/Warranty (preferred).
• Experience with warranty returns and field failure analysis.
• Hands‑on skills in teardown, inspection, and testing (injectors preferred).
• Ability to analyze returned parts and document findings.
• Familiar with Quality Core Tools and ISO 9001.
• Proficient in MS Office, SAP, and quality systems.
• Strong communication, teamwork, and ownership mindset.
• Reliable, detail‑oriented, and able to manage multiple priorities.

Responsibilities

• Manage and monitor product field performance and warranty-related issues.
• Evaluate warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review updated warranty agreements and address unacceptable terms.
• Coordinate warranty activities for products by third‑party processors.
• Maintain warranty data, documentation, and reporting for internal and customer needs.
• Log new warranty claims and manage end-to-end return process.
• Run validation or diagnostic tests on returned components with Quality Technicians.
• Coordinate Layered Process Audits (LPA) and lead the LPA Core Team.

Skills

Quality knowledge

Communication

Teamwork

Ownership mindset

Problem solving

Tools

MS Office

SAP

Quality systems

Job description

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Quality Analyst

CORE Troy, MI, US

6 days ago Requisition ID: 1171

Salary Range: $24.00 To $29.00 Annually

This person willbe responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.

Warranty & Field Performance Management

• Manage and monitor product field performance and warranty-related issues.
• Evaluate customer warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review new or updated customer warranty agreements and elevate unacceptable contractual terms.
• Assist multiple high‑profile, high‑cost warranty and field issues simultaneously.
• Drive rapid containment and corrective actions to minimize financial and customer impact.

Warranty Operations & Reporting

• Log new warranty claims and manage the end-to-end return process.
• Manage warranty returns, include tracking, disposition, and documentation.
• Run validation or diagnostic tests on returned components in partnership with Quality Technicians.
• Log and document test results accurately in warranty systems/databases.
• Coordinate warranty activities for products produced by third‑party processors.
• Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.
• Perform logical, data‑driven analysis of warranty and field failures.
• Identify trends, systemic issues, and improvement opportunities in warranty performance.
• Support continuous improvement initiatives for warranty systems and field performance.
• Provide failure prevention feedback to Product & Manufacturing Engineering.

Cross‑Functional Coordination

• Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
• Support structured problem‑solving activities (e.g., 8D, A3, root cause analysis), as required.
• Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
• Support the return and handling of suspect or defective material to suppliers.

Layered Process Audits (LPA)

• Coordinate Layered Process Audits, including:
  • Establishing and communicating audit schedules
  • Maintaining audit records and results
  • Tracking closure of non‑conformities
  • Identifying recurring, chronic, or systemic issues
  • Leading the LPA Core Team
  • Preparing, reporting, and presenting LPA status, results, and open actions

General Quality Support

• Support Quality Technician activities, as required.
• Support 5S standards within Quality Department areas and other assigned areas.
• Participate in special projects or additional tasks, as assigned.
• 5+ years’ manufacturing experience; 3+ years in Quality/Warranty (preferred)
• Experience with warranty returns and field failure analysis
• Hands‑on skills in component teardown, inspection, and testing (injectors preferred)
• Ability to analyze returned parts and document findings
• Familiar with Quality Core Tools and ISO 9001
• Proficient in MS Office, SAP, and quality systems
• Strong communication, teamwork, and ownership mindset
• Reliable, detail‑oriented, and able to manage multiple priorities