Quality Analyst

Gonzalez Group; Troy (MI); On-site; USD 24,000 - 29,000; Full time

Job summary

Gonzalez Group in Troy, MI is seeking a Quality Analyst to support warranty management, field performance review, and cost improvement initiatives. You will coordinate with multiple departments to resolve issues and prevent recurrence.

The role requires 5+ years in manufacturing with quality/warranty experience, strong data skills, and proficiency with MS Office and SAP. You will log claims, run tests, and drive corrective actions across the organization.

Qualifications

• 5+ years’ manufacturing experience, 3+ years in Quality/Warranty.
• Experience with warranty returns and field failure analysis.
• Hands-on teardown, inspection, and testing (injectors preferred).
• Familiar with Quality Core Tools and ISO 9001.
• Proficient in MS Office, SAP, and quality systems.

Responsibilities

• Manage warranty returns and field performance issues.
• Coordinate root cause analysis and corrective actions.
• Log and track warranty claims end-to-end.
• Prepare reports to support internal and customer requirements.
• Collaborate with Manufacturing, Process, and Product Engineering.
• Support Layered Process Audits and 5S in Quality areas.

Skills

Warranty analysis

Cross-functional collaboration

Strong communication

Attention to detail

Multi-priority management

Tools

MS Office

SAP

Quality systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Analyst

CORE Troy, MI, US

2 days ago Requisition ID: 1171

Salary Range: $24.00 To $29.00 Annually

This person willbe responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.

Warranty & Field Performance Management

• Manage and monitor product field performance and warranty-related issues.
• Evaluate customer warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
• Assist multiple high‑profile, high‑cost warranty and field issues simultaneously.
• Drive rapid containment and corrective actions to minimize financial and customer impact.

Warranty Operations & Reporting

• Log new warranty claims and manage the end-to-end return process.
• Manage warranty returns, including tracking, disposition, and documentation.
• Run validation or diagnostic tests on returned components in conjunction with Quality Technicians.
• Log and document test results accurately in warranty systems/databases.
• Coordinate warranty activities for products produced by third‑party processors.
• Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.
• Perform logical, data‑driven analysis of warranty and field failures.
• Identify trends, systemic issues, and improvement opportunities in warranty performance.
• Support continuous improvement initiatives for warranty systems and field performance.
• Provide failure prevention feedback to Product & Manufacturing Engineering.

Cross‑Functional Coordination

• Coordinate with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
• Support structured problem‑solving activities (e.g., 8D, A3, root cause analysis), as required.
• Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
• Support the return and handling of suspect or defective material to suppliers.

Layered Process Audits (LPA)

• Coordinate Layered Process Audits, including:
  • Establishing and communicating audit schedules
  • Maintaining audit records and results
  • Tracking closure of non‑conformities
  • Identifying recurring, chronic, or systemic issues
  • Leading the LPA Core Team
  • Preparing, reporting, and presenting LPA status, results, and open actions

General Quality Support

• Support Quality Technician activities, as required.
• Support 5S standards within Quality Department areas and other assigned areas.
• Participate in special projects or additional tasks, as assigned.
• 5+ years’ manufacturing experience; 3+ years in Quality/Warranty (preferred)
• Experience with warranty returns and field failure analysis
• Hands‑on skills in component teardown, inspection, and testing (injectors preferred)
• Ability to analyze returned parts and document findings
• Familiar with Quality Core Tools and ISO 9001
• Proficient in MS Office, SAP, and quality systems
• Strong communication, teamwork, and ownership mindset
• Reliable, detail‑oriented, and able to manage multiple priorities