Warranty Operations Specialist

PowerSecure, Inc.; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Vacation and PTO

Flexible spending accounts

Wellness programs

Job summary

PowerSecure, Inc. is seeking a Warranty Coordinator for an on-site, full-time role in Durham, NC.

The role requires coordinating warranty claims, handling documentation, and collaborating with Service, Purchasing, and Accounting to ensure timely resolutions. The ideal candidate has 2+ years in warranty/admin roles, familiarity with engine systems, and proficiency in Word/Excel/Outlook/Teams, plus ERP/CRM experience.

Qualifications

• HS diploma or GED is required.
• At least 2 years in service/warranty/parts or related admin role.
• Familiarity with engine systems, service workflows, and warranty documentation.
• Proficient with Word, Excel, Outlook, Teams; experience with ERP/CRM tools.
• Strong attention to detail, time management, and clear written communication.

Responsibilities

• Document, process, and file standard warranty claims; maintain records in ERP/CRM.
• Review service work orders and apply correct labor/part codes; request missing info.
• Coordinate with Service and Purchasing to secure docs, parts, and scheduling; track RMAs.
• Apply PowerSecure policy rules for claims and escalate exceptions as needed.
• Prepare OEM claims with supporting evidence and track submissions.
• Monitor in-process claims daily to meet SLAs; update stakeholders.
• Receive and code warranty credits; reconcile statements with accounting.
• Ensure documentation retention; support audits.
• Identify simple defects and route to Quality/Engineering via standard process.
• Complete other warranty-related tasks as assigned.

Skills

Warranty administration

Documentation

Communication

Time management

Engine knowledge

ERP/CRM familiarity

Microsoft Office

Office software

Tools

ERP/CRM systems

Job description

PowerSecure, Inc. is seeking a Warranty Coordinator for an on-site, full-time role in Durham, NC.

The role requires coordinating warranty claims, handling documentation, and collaborating with Service, Purchasing, and Accounting to ensure timely resolutions. The ideal candidate has 2+ years in warranty/admin roles, familiarity with engine systems, and proficiency in Word/Excel/Outlook/Teams, plus ERP/CRM experience.