Warranty Coordinator

PowerSecure, Inc.; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Vacation and PTO

Flexible spending accounts

Wellness programs

Job summary

PowerSecure, Inc. is seeking a Warranty Coordinator for an on-site, full-time role in Durham, NC.

The role requires coordinating warranty claims, handling documentation, and collaborating with Service, Purchasing, and Accounting to ensure timely resolutions. The ideal candidate has 2+ years in warranty/admin roles, familiarity with engine systems, and proficiency in Word/Excel/Outlook/Teams, plus ERP/CRM experience.

Qualifications

• HS diploma or GED is required.
• At least 2 years in service/warranty/parts or related admin role.
• Familiarity with engine systems, service workflows, and warranty documentation.
• Proficient with Word, Excel, Outlook, Teams; experience with ERP/CRM tools.
• Strong attention to detail, time management, and clear written communication.

Responsibilities

• Document, process, and file standard warranty claims; maintain records in ERP/CRM.
• Review service work orders and apply correct labor/part codes; request missing info.
• Coordinate with Service and Purchasing to secure docs, parts, and scheduling; track RMAs.
• Apply PowerSecure policy rules for claims and escalate exceptions as needed.
• Prepare OEM claims with supporting evidence and track submissions.
• Monitor in-process claims daily to meet SLAs; update stakeholders.
• Receive and code warranty credits; reconcile statements with accounting.
• Ensure documentation retention; support audits.
• Identify simple defects and route to Quality/Engineering via standard process.
• Complete other warranty-related tasks as assigned.

Skills

Warranty administration

Documentation

Communication

Time management

Engine knowledge

ERP/CRM familiarity

Microsoft Office

Office software

Tools

ERP/CRM systems

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Warranty Coordinator

Locations

• Showing 1 location
• On-site
• Customer Care
• Full-Time
• Requisition #: WARRA003473

Description

Minimum Qualifications

• HS diploma/GED required
• A minimum of 2 years in service/warranty/parts or related admin role.
• Familiarity with engine systems, service workflows, and warranty documentation.
• Proficiency with Word, Excel, Outlook, and Teams; aptitude with [ERP/CRM/tool].
• Detail orientation, time management, and clear written communication.

Job Duties and Responsibilities

• Document, process, and file standard warranty claims per policy and SOPs; maintain complete, accurate records in [ERP/CRM/tool], and elevate any complicated, unclear, or out‑of‑scope items to Level II or Level III as required.
• Review service work orders/technician reports and apply correct labor/part codes across vendors; request missing information.
• Coordinate with Service and Purchasing to secure documentation, parts, and scheduling for warranty repairs; track RMAs and parts return to closure.
• For PowerSecure claims: apply published policy rules to recommend approve/deny; flag exceptions for Level II/III.
• For OEM claims: compile supporting evidence and submit to vendors per each OEM’s requirements; track through acceptance/credit issuance.
• Monitor in‑process claims daily to ensure SLAs are met, update queues, notes, and stakeholders.
• Receive and code warranty credits; partner with accounting to reconcile statements and open items.
• Maintain compliance with documentation/retention standards; support internal and vendor audits.
• Identify simple defects/recurring issues and route to Quality/Engineering via standard process.
• Complete other warranty‑related tasks assigned.

Physical Demands and Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, the work environment includes ambient room temperatures, well lit work areas and traditional office equipment as found in a typical office environment. The performance of this position may occasionally require exposure to the warehouse area where certain areas of the warehouse require the use of personal protective equipment such as safety glasses and hard hats.

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs

PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.