On-Site Warranty Claims Specialist

Powersecure-Inc.; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision and life保险覆盖

401(k) / matching

Vacation, Holidays, PTO

Flexible spending accounts

Wellness programs

Job summary

PowerSecure, a Southern Company subsidiary, is seeking a Warranty Coordinator for on-site work in Durham, NC. You will document, process, and manage warranty claims, coordinate with service and purchasing, apply policy rules to OEM and PowerSecure claims, and maintain accurate records in ERP/CRM systems.

Strong admin skills, 2 years in warranty/parts, and proficiency with MS Office are required. Join our team and support audits and vendor communications while ensuring SLA adherence in a dynamic

Qualifications

• HS diploma/GED required.
• Minimum 2 years in service/warranty/parts or related admin role.
• Familiarity with engine systems, service workflows, and warranty documentation.
• Proficiency with Word, Excel, Outlook, and Teams; aptitude with ERP/CRM tool.
• Detail orientation, time management, and clear written communication.

Responsibilities

• Document, process, and file standard warranty claims per policy and SOPs; maintain complete, accurate records in ERP/CRM tool, and elevate any complicated items to Level II/III.
• Review service work orders/technician reports and apply correct labor/part codes across vendors; request missing information.
• Coordinate with Service and Purchasing to secure documentation, parts, and scheduling for warranty repairs; track RMAs and parts return to closure.
• For PowerSecure claims: apply published policy rules to recommend approve/deny; flag exceptions for Level II/III.
• For OEM claims: compile supporting evidence and submit to vendors per each OEM’s requirements; track through acceptance/credit issuance.
• Monitor in-process claims daily to ensure SLAs are met, update queues, notes, and stakeholders.
• Receive and code warranty credits; partner with accounting to reconcile statements and open items.
• Maintain compliance with documentation/retention standards; support internal and vendor audits.
• Identify simple defects/recurring issues and route to Quality/Engineering via standard process.
• Complete other warranty-related tasks assigned.

Skills

Warranty admin

Excel

ERP/CRM

Attention to detail

Time management

Written communication

Education

HS diploma/GED

Tools

ERP/CRM

Job description

PowerSecure, a Southern Company subsidiary, is seeking a Warranty Coordinator for on-site work in Durham, NC. You will document, process, and manage warranty claims, coordinate with service and purchasing, apply policy rules to OEM and PowerSecure claims, and maintain accurate records in ERP/CRM systems.

Strong admin skills, 2 years in warranty/parts, and proficiency with MS Office are required. Join our team and support audits and vendor communications while ensuring SLA adherence in a dynamic