Warranty Administrator

KCM Technical; Wilmington (MA); Hybrid; USD 41,000 - 51,000; Full time

Job summary

KCM Technical is seeking a Warranty Administrator in a hybrid role based in Wilmington, MA. The position involves managing warranty claims from intake to resolution, coordinating across departments, and ensuring accurate documentation and compliance with warranty terms.

The ideal candidate has experience in warranty administration, service operations, or related fields and possesses strong organizational and communication skills, with proficiency in ERP/CRM systems and MS Office.

Qualifications

• 3–5 years in warranty administration or related field.
• Strong administrative and organizational skills with attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, especially Excel and Outlook.
• Experience with ERP/CRM/warranty management or service management systems.
• Familiarity with SAP, Salesforce, or other enterprise systems.

Responsibilities

• Serve as a primary point of contact for warranty inquiries from customers and internal stakeholders.
• Administer warranty claims from initiation through closure, including validation, documentation, tracking, and resolution.
• Process warranty-related material requests, returns, replacements, and transactions.
• Coordinate with Supply Chain, Logistics, Engineering, Quality, Finance, Maintenance, and Customer Operations teams.
• Support supplier warranty recovery with accurate documentation and timely follow-up.
• Monitor warranty claim performance metrics and status.

Skills

MS Office

ERP systems

CRM systems

Attention to detail

Education

Bachelor's degree

Tools

SAP

Salesforce

Job description

30.00 to 37.00 per hour
Hybrid Schedule (2 days WFH)

Summary

The Warranty Administrator will support warranty and post-deployment service operations across customer sites. This role is responsible for managing warranty claims from intake through resolution, coordinating with internal stakeholders and suppliers, maintaining accurate documentation, and ensuring compliance with warranty terms and contractual obligations.

The ideal candidate will have experience in warranty administration, service operations, supply chain, or customer support environments and possess strong organizational and communication skills.

Key Responsibilities

• Serve as a primary point of contact for warranty-related inquiries from customers and internal stakeholders.
• Administer warranty claims from initiation through closure, including validation, documentation, tracking, and resolution.
• Process warranty-related material requests, returns, replacements, and associated transactions.
• Coordinate with Supply Chain, Logistics, Engineering, Quality, Finance,
• Maintenance, and Customer Operations teams to support claim investigations and resolutions.
• Support supplier warranty recovery activities by ensuring documentation accuracy and timely follow-up.
• Monitor warranty claim performance metrics, including claim aging, cycle times, and resolution status.
• Track warranty-related shipments and returns, working closely with logistics providers to resolve issues.
• Maintain accurate records within enterprise systems to support reporting, audits, and financial reconciliation activities.
• Identify process improvement opportunities and support continuous improvement initiatives within warranty operations.
• Ensure compliance with established warranty policies, procedures, and contractual agreements.

Required Qualifications

• 3-5 years of experience in warranty administration, service operations, supply chain, customer support, or a related field.
• Strong administrative and organizational skills with exceptional attention to detail.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Experience working with ERP, CRM, warranty management, or service management systems.
• Familiarity with SAP, Salesforce, or other enterprise business systems.

Preferred Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related discipline.
• Experience supporting manufacturing, automation, robotics, industrial equipment, or service operations environments.
• Experience with supplier management, inventory processes, warranty recovery, or logistics coordination.

Work Environment

• Hybrid role based in Wilmington, MA.
• Occasional travel may be required (up to 10%).
• Candidates must be authorized to work in the United States.