Warranty & Customer Care Coordinator

Pahlisch Homes, Inc.; Bend (OR); On-site; USD 25,000 - 36,000; Full time

Job summary

Pahlisch Homes, Inc. is seeking a Customer Care Coordinator in Bend, OR to handle homeowner inquiries, apply company policies to resolve issues, and serve as the main contact after sales. The role involves coordinating warranty activities and supporting the global team with data entry and scheduling.

The position requires strong communication and organizational skills, the ability to work in a team, and the flexibility to work extended hours as needed in a professional office setting.

Qualifications

• Two years of customer service experience required.
• Technical construction knowledge to understand construction process and terminology preferred.
• Excellent oral and written communication skills.
• Excellent organization skills.

Responsibilities

• Answer homeowner inquiries per company policies and direct issues to managerial team as needed.
• Serve as the main point of contact for homeowners post-sale.
• Assist in warranty-related tasks and data entry for the global and regional teams.
• Coordinate warranty calendar, 45-day notices, and schedule appointments with homeowners and partners.
• Organize warranty files and homeowner paperwork.

Skills

Customer service

Data entry

Communication

Team collaboration

Tools

Word

Excel

Outlook

Job description

Pahlisch Homes, Inc. is seeking a Customer Care Coordinator in Bend, OR to handle homeowner inquiries, apply company policies to resolve issues, and serve as the main contact after sales. The role involves coordinating warranty activities and supporting the global team with data entry and scheduling.

The position requires strong communication and organizational skills, the ability to work in a team, and the flexibility to work extended hours as needed in a professional office setting.