Field-Based Customer Care & Warranty Manager

PulteGroup Inc.; Greenwood Village (CO); Hybrid; USD 45.000 - 57.000; Vollzeit

Benefits dieser Stelle

401(k) Plan

Medical, dental & vision insurance

Paid holidays

Zusammenfassung

PulteGroup is seeking a Customer Care Manager II in Greenwood Village, CO to oversee homeowner service requests in the field, triage warranty concerns, and drive repairs to completion. You will partner with vendors and the Customer Care Coordinator to ensure timely, quality resolutions and strong customer relationships.

Ideal candidates have a high school diploma (Bachelor’s preferred), 1–2 years in customer service or warranty, excellent communication, analytical skills, and basic construction

Qualifikationen

• Exceptional customer service orientation with the ability to adapt to various personalities.
• Basic construction knowledge and daily field coordination experience.
• Excellent communication and listening skills with strong follow‑up.
• Analytical ability for root cause analysis and warranty issue resolution.

Aufgaben

• Conduct in-person homeowner assessments and determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with vendors and the Customer Care Coordinator.
• Manage trades to completion ensuring customer satisfaction and quality workmanship.
• Establish positive customer relationships and maintain build quality confirmations prior to delivery.

Kenntnisse

Customer service

Communication

Problem solving

Conflict resolution

Warranty processes

Basic computer literacy

Cost management

Analytical thinking

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Jobbeschreibung

PulteGroup is seeking a Customer Care Manager II in Greenwood Village, CO to oversee homeowner service requests in the field, triage warranty concerns, and drive repairs to completion. You will partner with vendors and the Customer Care Coordinator to ensure timely, quality resolutions and strong customer relationships.

Ideal candidates have a high school diploma (Bachelor’s preferred), 1–2 years in customer service or warranty, excellent communication, analytical skills, and basic construction