Residential Warranty Care Lead

Fischer Homes; Erlanger (KY); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Professional Development Training

Tuition Reimbursement

Competitive Compensation

401(k) with company match & profit-sha

Employee Life Insurance

Personal time off

Zusammenfassung

Fischer Homes is seeking a Warranty Customer Care Manager to place customer satisfaction at the center of our residential warranty process. You will lead investigations, schedule service tracking, and ensure documentation is complete as homes enter and finish their first year warranty.

This role emphasizes problem-solving, strong communication, and collaborative teamwork across trade partners and field teams.

Qualifikationen

• Exceptional organization using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Aufgaben

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Kenntnisse

Organization

Customer service

Communication

Leadership

Jobbeschreibung

Fischer Homes is seeking a Warranty Customer Care Manager to place customer satisfaction at the center of our residential warranty process. You will lead investigations, schedule service tracking, and ensure documentation is complete as homes enter and finish their first year warranty.

This role emphasizes problem-solving, strong communication, and collaborative teamwork across trade partners and field teams.