Warranty Field & Customer Care Manager

The Fischer Group; Dayton (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Professional Development Training

Tuition Reimbursement

Competitive Compensation

401(k) with Company matching andProfit

Employee Life Insurance

Personal time off

Inclusive Leave

Job summary

Fischer Homes in Dayton, OH, seeks a Warranty Customer Care Manager to center customer satisfaction around residential warranty work. You will resolve issues, schedule tracking, and document service actions for one-year post‑handover warranties.

You’ll lead with a process‑oriented mindset, collaborate with partners, and drive cost‑effective solutions while delivering exceptional customer service and strong written/oral communication.

Qualifications

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Responsibilities

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Skills

Customer service

Process-oriented

Root-cause analysis

Team collaboration

Communication

Leadership

Organization

Tools

Databases

Scheduling platforms

Job description

Fischer Homes in Dayton, OH, seeks a Warranty Customer Care Manager to center customer satisfaction around residential warranty work. You will resolve issues, schedule tracking, and document service actions for one-year post‑handover warranties.

You’ll lead with a process‑oriented mindset, collaborate with partners, and drive cost‑effective solutions while delivering exceptional customer service and strong written/oral communication.