Warranty & Service Coordinator — Homebuilder Support

Kit Homebuilders West, LLC; Caldwell (ID); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life insurance, HSA, and EAP

Paid Time Off and holidays

Employee discounts on homes and more

Team-oriented culture

Free lunch on Fridays (seasonal)

Job summary

KIT Custom HomeBuilders is seeking a Service Coordinator for Warranty & Customer Service in Caldwell, ID. You will manage service and warranty requests, coordinate parts orders, and ensure timely completion with accurate documentation.

The role emphasizes clear communication with dealers, contractors, and homeowners, delivering exceptional service in a fast-paced manufactured housing environment.

Qualifications

• 2–3 years of experience in service coordination, warranty processing, or customer support.
• Strong communication and customer service skills.
• Excellent attention to detail and follow-through.
• Proficiency with Microsoft Word, Excel, Outlook, and data systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for assigned dealers and customers.
• Create, track, and manage service orders through completion.
• Process and verify parts and warranty orders; ensure accurate and timely shipments.
• Coordinate with contractors to schedule and track service work.
• Prepare and maintain records for warranty claims, audits, and invoicing.
• Generate weekly reports tracking open service orders and departmental progress.
• Collaborate with production, purchasing, and quality teams to resolve service issues.
• Maintain organized electronic and paper records for warranty, service, and audits.

Skills

Service coordination

Warranty processing

Customer support

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Data systems

Job description

KIT Custom HomeBuilders is seeking a Service Coordinator for Warranty & Customer Service in Caldwell, ID. You will manage service and warranty requests, coordinate parts orders, and ensure timely completion with accurate documentation.

The role emphasizes clear communication with dealers, contractors, and homeowners, delivering exceptional service in a fast-paced manufactured housing environment.