Warranty Claims & Supplier Recovery Lead

RigUp; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

RigUp in Houston is seeking a Warranty Claims Specialist to oversee the warranty process from identification to closure, coordinating with procurement, engineering, maintenance, operations, legal, and finance teams to ensure timely resolutions.

You will gather failure documentation, prepare claims, negotiate resolutions, and track recoveries while helping establish standardized processes and supplier accountability across the organization.

Qualifications

• Five or more years of relevant warranty claims management experience.
• Experience in strategic sourcing, procurement, or contract administration within an industrial environment.
• Understanding of contract terms, warranty provisions, exclusions, notice requirements, and contractual remedies.
• Ability to translate equipment failure findings into clear supplier claims.
• Strong written and verbal communication, negotiation, and cross-functional coordination.

Responsibilities

• Manage and maintain warranty claim records with priorities based on impact and deadlines.
• Review warranty terms, coverage, exclusions, notice provisions, and remedies.
• Coordinate with technical teams to gather failure documentation for submissions.
• Prepare and submit complete warranty claims within contractual deadlines.
• Track claim progress and supplier correspondence through resolution.
• Coordinate with suppliers for repairs, credits, and reimbursements.
• Negotiate claim resolutions and escalate disputed or delayed claims.
• Support procurement and contract administration activities as needed.
• Develop standardized warranty processes, templates, and escalation guidelines.
• Monitor warranty expiration dates and establish tracking/notification processes.
• Prepare reports on claim status, aging, and recoveries.

Skills

Warranty claims management

Strategic sourcing

Procurement

Contract administration

Cross-functional collaboration

Negotiation

ERP experience

Microsoft Excel

Education

Associate or bachelor's degree in supply chain management or related field

Tools

ERP systems

Microsoft Excel

Job description

RigUp in Houston is seeking a Warranty Claims Specialist to oversee the warranty process from identification to closure, coordinating with procurement, engineering, maintenance, operations, legal, and finance teams to ensure timely resolutions.

You will gather failure documentation, prepare claims, negotiate resolutions, and track recoveries while helping establish standardized processes and supplier accountability across the organization.