Global Warranty & Claims Specialist

Pergolux GmbH; Waterbury (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Vacation and sick days

Growth opportunities in a fast-scaling

Employee discounts

Job summary

PERGOLUX is seeking a Warranty & Claims Specialist to investigate and coordinate end-to-end resolutions of escalated product, warranty, and freight claims for the US market. You will combine technical assessment, documentation, cost-conscious decisions, and cross-functional follow-through to deliver a strong after-sales experience.

You will collaborate with Product Development, Quality Control, Customer Service, Logistics, and Warehouse teams to review claims, manage replacements and parts,

Qualifications

• Experience in product warranty administration or related customer-claims work.
• Ability to interpret warranty terms and claim documentation accurately.
• Strong analytical judgment and cost-conscious decision making.
• Effective written and verbal communication with multiple teams.

Responsibilities

• Review escalated warranty and freight claims for US market and assess coverage and resolution paths.
• Collaborate with Product Development or Quality Control for deeper analysis and coordinate updates with Customer Service.
• Prepare, submit, and follow up on freight claims with logistics partners; document recoveries and costs.
• Coordinate replacement parts, availability checks, and warehouse fulfillment to resolve claims.
• Maintain evidence and status updates in Zendesk, Jira, and other systems; flag exceptions.
• Analyze recurring claim patterns and propose product, quality, logistics, and process improvements.
• Build knowledge to support technical troubleshooting and exceptional cases within remit.

Skills

Warranty administration

Claims processing

Analytical judgment

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Zendesk

Jira

Job description

PERGOLUX is seeking a Warranty & Claims Specialist to investigate and coordinate end-to-end resolutions of escalated product, warranty, and freight claims for the US market. You will combine technical assessment, documentation, cost-conscious decisions, and cross-functional follow-through to deliver a strong after-sales experience.

You will collaborate with Product Development, Quality Control, Customer Service, Logistics, and Warehouse teams to review claims, manage replacements and parts,