Warranty Claims Specialist

Pengate Handling Systems, Inc.; York (York County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & personal time

Company holidays

Medical, dental, and vision insurance

401(k) retirement plan with company if

Job summary

Pengate Handling Systems, Inc. in the United States is seeking a detail-oriented Warranty Administrator to manage warranty claims from submission to resolution.

You will work closely with Service Managers, technicians, manufacturers, distributors, and vendors to ensure claims are accurate and complete in a timely manner. The role emphasizes organization, precise record-keeping, and proactive communication to resolve issues and maintain strong warranty relationships.

Qualifications

• 1–2 years of warranty administration or service administration experience preferred.
• Experience in material handling, automotive, heavy equipment, industrial equipment, or service industry is a plus.
• Strong attention to detail and accuracy required.
• Excellent written and verbal communication skills.

Responsibilities

• Prepare, process, track, and manage warranty claims from submission through resolution.
• Review warranty documentation to ensure all manufacturer and distributor requirements are met.
• Research warranty labor codes and accurately enter information into company systems.
• Follow up on outstanding claims, pending authorizations, and required documentation.
• Review rejected claims, identify necessary corrections, and resubmit them in a timely manner.
• Communicate regularly with Branch Managers, Service Managers, and technicians regarding warranty status and outstanding items.
• Coordinate with manufacturers, distributors, vendors, and suppliers to resolve warranty-related questions or issues.
• Maintain accurate and organized warranty records and supporting documentation.
• Develop and maintain strong working relationships with manufacturers and vendors.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Team collaboration

MS Office proficiency

Tools

CRM systems

ERP systems

Warranty software

Job description

Pengate Handling Systems, Inc. in the United States is seeking a detail-oriented Warranty Administrator to manage warranty claims from submission to resolution.

You will work closely with Service Managers, technicians, manufacturers, distributors, and vendors to ensure claims are accurate and complete in a timely manner. The role emphasizes organization, precise record-keeping, and proactive communication to resolve issues and maintain strong warranty relationships.