Warranty Claims Specialist

RigUp; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

RigUp in Houston is seeking a Warranty Claims Specialist to oversee the warranty process from identification to closure, coordinating with procurement, engineering, maintenance, operations, legal, and finance teams to ensure timely resolutions.

You will gather failure documentation, prepare claims, negotiate resolutions, and track recoveries while helping establish standardized processes and supplier accountability across the organization.

Qualifications

• Five or more years of relevant warranty claims management experience.
• Experience in strategic sourcing, procurement, or contract administration within an industrial environment.
• Understanding of contract terms, warranty provisions, exclusions, notice requirements, and contractual remedies.
• Ability to translate equipment failure findings into clear supplier claims.
• Strong written and verbal communication, negotiation, and cross-functional coordination.

Responsibilities

• Manage and maintain warranty claim records with priorities based on impact and deadlines.
• Review warranty terms, coverage, exclusions, notice provisions, and remedies.
• Coordinate with technical teams to gather failure documentation for submissions.
• Prepare and submit complete warranty claims within contractual deadlines.
• Track claim progress and supplier correspondence through resolution.
• Coordinate with suppliers for repairs, credits, and reimbursements.
• Negotiate claim resolutions and escalate disputed or delayed claims.
• Support procurement and contract administration activities as needed.
• Develop standardized warranty processes, templates, and escalation guidelines.
• Monitor warranty expiration dates and establish tracking/notification processes.
• Prepare reports on claim status, aging, and recoveries.

Skills

Warranty claims management

Strategic sourcing

Procurement

Contract administration

Cross-functional collaboration

Negotiation

ERP experience

Microsoft Excel

Education

Associate or bachelor's degree in supply chain management or related field

Tools

ERP systems

Microsoft Excel

Job description

Our Vision:

RigUp is where the best workers power the world’s most successful projects. We are united by a common mission: to deliver services and technology that fundamentally change how skilled workers and the businesses they serve get hard work done.

Job Description

The Warranty Claims Specialist is responsible for managing warranty claims, coordinating supplier resolutions, and maximizing the recovery of eligible costs associated with equipment, materials, and services. This role works collaboratively with procurement, supply chain, engineering, maintenance, operations, legal, and finance teams to ensure warranty obligations are fulfilled and claims are resolved efficiently.

The position is responsible for overseeing the warranty claims process from initial identification and documentation through submission, negotiation, resolution, and closure. The specialist also supports sourcing, procurement, and contract administration activities as needed while helping establish consistent processes for warranty management, supplier accountability, and cost recovery.

Responsibilities

• Manage and maintain warranty claim records, prioritizing claims based on operational impact, recoverable value, and contractual deadlines.
• Review warranty terms, coverage requirements, exclusions, notice provisions, and available remedies.
• Coordinate with technical teams to gather failure documentation, supporting evidence, and records necessary for warranty submissions.
• Prepare and submit complete warranty claims and notices within established contractual deadlines.
• Track claim progress, supplier correspondence, required actions, and outstanding items through resolution.
• Coordinate with suppliers to obtain repairs, replacements, credits, and reimbursements.
• Negotiate claim resolutions and elevate disputed, delayed, or unresolved claims when necessary.
• Coordinate equipment returns, repairs, replacement deliveries, and spare parts replenishment with suppliers and internal teams.Work with internal stakeholders to develop recovery plans and coordinate urgent equipment replacements while maintaining warranty coverage.
• Verify completed repairs, replacements, and financial recoveries before closing claims.
• Develop and maintain standardized warranty management procedures, documentation templates, approval processes, and escalation guidelines.
• Maintain warranty documentation and ensure relevant records are transferred during operational or project handovers.
• Monitor warranty expiration dates and establish appropriate tracking and notification processes.
• Prepare reports on claim status, aging, outstanding issues, and confirmed financial or material recoveries.
• Identify recurring equipment or supplier issues and communicate findings to relevant stakeholders.
• Support supplier evaluations, competitive bidding, negotiations, sourcing activities, and contract preparation as needed.
• Assist with contract administration and procurement activities based on changing business priorities.

Skills and Qualifications

• Five or more years of relevant experience in warranty claims management, strategic sourcing, procurement, or contract administration within an industrial environment.
• Hands-on experience managing equipment or service warranty claims through supplier resolution and documented financial or material recovery.
• Demonstrated understanding of commercial contract terms, warranty provisions, exclusions, notice requirements, and contractual remedies.
• Ability to organize technical documentation and translate equipment failure findings into clear, well-supported supplier claims.
• Strong supplier relationship management, communication, and negotiation skills.
• Experience coordinating with cross-functional teams, including engineering, maintenance, operations, procurement, legal, and finance.
• Strong analytical, organizational, problem-solving, and recordkeeping abilities.
• Proficiency in Microsoft Excel and experience with enterprise resource planning (ERP), procurement, maintenance, or contract management systems.
• Ability to manage multiple claims, competing priorities, and time-sensitive contractual requirements.
• Experience developing and implementing standardized processes, procedures, and reporting practices.
• Ability to support sourcing activities, supplier assessments, competitive bids, and contract negotiations.
• Strong attention to detail and commitment to accuracy, accountability, and timely follow-through.

Preferred Qualifications

• Experience in power generation, utilities, oil and gas, manufacturing, or other asset-intensive industries.
• Experience with equipment commissioning, operational handovers, project closeouts, or original equipment manufacturer (OEM) repairs.
• Familiarity with critical spare parts management, supplier corrective actions, and equipment replacement coordination.
• Associate or bachelor's degree in supply chain management, business, engineering, operations, or a related field, or equivalent professional experience.
• Experience using maintenance management, procurement, document control, or financial reporting software.