Warranty Claims Specialist – SAP & Dealer Support

Generac Power Systems Inc.; Waukesha (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Generac Power Systems Inc. in Waukesha, WI is seeking a Warranty Coordinator to join the on-site Service and Warranty team. You will process and adjudicate claims and provide warranty support to our authorized dealer network via phone or email.

Ideal candidates have a high school diploma and at least two years in an office setting, with SAP/ERP knowledge and strong communication skills. The role involves data integrity, warranty recovery, and collaboration with dealers and vendors.

Qualifications

• High school diploma is required.
• 2 years of office experience.
• SAP or ERP knowledge preferred.

Responsibilities

• Process and adjudicate warranty claims.
• Input service notifications and maintain database integrity.
• Assist dealers via phone and email.
• Ensure compliance with warranty specifications.
• Monitor defective products and recall batches when needed.
• Serve as SAP Super User within the warranty domain.
• Support warranty recovery for dealer and vendor network.

Skills

Customer service

Microsoft Office

Data entry

Verbal communication

Written communication

Calm under pressure

Education

High School Diploma

Technical Degree

Tools

SAP

Job description

Generac Power Systems Inc. in Waukesha, WI is seeking a Warranty Coordinator to join the on-site Service and Warranty team. You will process and adjudicate claims and provide warranty support to our authorized dealer network via phone or email.

Ideal candidates have a high school diploma and at least two years in an office setting, with SAP/ERP knowledge and strong communication skills. The role involves data integrity, warranty recovery, and collaboration with dealers and vendors.