On-Site Power Generation Technical Support Specialist

Generac; Waukesha (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Generac is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network in Wisconsin. This on-site role at our Waukesha Headquarters requires coordinating with supervisors and leading remote diagnostics as needed.

Responsibilities include answering dealer questions, documenting cases, and guiding technicians through warranty submissions.

Qualifications

• Associates degree or equivalent experience in a relevant technical field.
• Bachelor’s Degree is preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Answer inbound calls and emails from Dealer Technicians; respond to standard questions.
• Provide accurate, timely notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation on product failure and improvement.
• Instruct dealer technicians on navigating warranty systems and submitting claims online.

Skills

Customer Service

Verbal Communication

Written Communication

Troubleshooting

Microsoft Office

Remote Diagnostics

Education

Associate degree

Bachelor’s Degree

Tools

MS Office

Job description

Generac is seeking a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network in Wisconsin. This on-site role at our Waukesha Headquarters requires coordinating with supervisors and leading remote diagnostics as needed.

Responsibilities include answering dealer questions, documenting cases, and guiding technicians through warranty submissions.