Warranty Coordinator

Generac Power Systems; Waukesha (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Generac Power Systems is seeking a Warranty Coordinator to work on-site at the Waukesha, Wisconsin location as part of the Service and Warranty team. You will manage warranty claims, input service notifications, and support authorized dealers via phone and email.

This role requires basic mechanical/electrical knowledge and strong customer service skills. Minimum qualifications include a High School Diploma and 2 years of office experience; a technical degree and SAP/ERP experience are preferred.

Qualifications

• High School Diploma required.
• 2 years of office experience preferred.
• Technical degree (2-4 year) preferred.
• Experience with SAP or ERP is a plus.

Responsibilities

• Process and adjudicate warranty claims per warranty guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers via phone center or email with warranty service and registrations.
• Ensure customer satisfaction and compliance with warranty specifications.
• Monitor defective products and recall specific batches when required.
• Act as SAP Super User within the warranty function.
• Facilitate warranty recovery for dealer and vendor networks.

Skills

Customer service

Phone support

Verbal communication

Written communication

Microsoft Office

Data entry

Education

High School Diploma

Technical Degree

Tools

SAP

ERP

Job description

Onsite

Waukesha HQ

Full time

JR17531

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

In the role of Warranty Coordinator working on-site in Waukesha, Wisconsin you will be part of the Service and Warranty team.

The Warranty Coordinator is responsible for processing and adjudicating claims and providing warranty support to our authorized dealer network via phone or e-mail.

Essential Duties:

• Analysis of warranty information and processing warranty claims per warranty guidelines.
• Input service notifications and maintain database integrity.
• Assist dealers in all aspects of warranty service, whether claims or registrations through the phone center or email.
• Ensure internal and external customer satisfaction and compliance to all warranty specifications.
• Monitor defective products and recall specific batch of products if required.
• Act as SAP Super User within functional area as assigned.
• Facilitate warranty recovery for both dealer and vendor network.

Minimum Qualifications:

• High School Diploma
• 2 years of experience in an office setting

Preferred Qualifications:

• 2 or 4 year Technical Degree
• Previous experience using SAP or equivalent ERP

Knowledge, Skills, and Abilities:

• Strong foundation of basic mechanical and electrical fundamentals
• Solid knowledge of Engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems, would be a plus
• Demonstrated Microsoft Office proficiency and data entry skills
• Excellent phone and customer service skills along with sound reasoning skills
• Excellent verbal and written communication skills
• Ability to stay calm in pressure situations

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.